2021.01 - 2021.03             CASe: Heroma HRM - Collaborative Design Workshops project              Customer; CGI Heroma HRM

Heroma HRM - Collaborative Design Workshop effort

Background

As UX Architect I was given the task to plan and execute a series of workshops for the Heroma HR-platform with customer representatives and end users of the application. These were all larger WS with about 20-30 participants and arranged in Stockholm which meant that I was given resources to assist me in preparing and executing the workshops.

As the need for feedback differed, depending on which stage of development and mindset of the respective application, and issue that were to be managed, each workshop had to be set up and designed accordingly. This meant that, while one Workshop was setup with the purpose of determining top tasks for the target users, another was set up to investigating how the current work process looked like while another was set up to identifying most urgent pains and possible gains as the application was set to be redesigned completely. Last but not least the 

Methods used 

For idea generation Method 356 or Brain writing was used. Apart from generating
An important objective for me when setting up these was to set them up in a way that minimized bias and hampering of the participants creativity. This was the reason why I started one of these without the usual personal presentations. Instead I wanted the participants to be unaffected in regards to rank or other social factors and produce proposals before ….
abiding by the the principle of ”working together, alone” in order to minimize possible effects of Sunflower and Bandwagon Biases. In order to further minimize the Sunflower effect I started another WS without initial self presentations of participants.
together with affinity while other techniques involved
Journey mapping was used for identifying actors and pains & gains with scheduling.