Visma Medvind is a Workforce management system intended to be bundled and sold together with Visma Public Business Suite HRM. Given that the system previously mainly been sold to private entities there were concerns about how well it would fit the needs of the public sector clients - which is the target market for this integration.
I was given the task to execute an investigation into the needs and requirements for this solution and how well it would serve the intended users of the application.
The pandemic context excluded any possibilities for, physical visits and possibilities for doing contextual interviews. In addition to this, the main target group for the research - physicians - were under immense pressure in regards to time. Thus most clients were reluctant to even give me the possibility to ask for participants for user profile interviews. The amount of users to interview was therefore restricted to a few.
In order to amend the lack of users to interview I did secondary research, revisiting user research data regarding the Visma Public Business Suite HRM I had done some years before. Looking at this and reinterpreting the data from another perspective helped me identify needs and gains relevant to the issue at hand.
As I had limited knowledge about the product I took part in some internal customer success workshop at Visma for Visma Medvind that were ongoing. I also spoke to those in charge of sales and ongoing bid work towards our clients.
Interviews with client process experts and internal stakeholders
Participation in internal customer success workshop at Visma for Visma Medvind stakeholder
In depth interviews with users (Physicians, Schedule planners & Managers assistants)
Revisit of previous research made by me on regarding the Visma Public Business Suite HRM (so called Secondary research)
Analysis of new and old inquiry material and identification of recurring pains & gains
Creation of personas
Simplified Journey map for understanding Scheduling process
I created basic personas, based on insights gained from research regarding pains in relation to time reporting and scheduling. From this I could then inquire and put forward improvement proposals.
The insights from my research were used to adapt the Medvind solution in regards to workflow and approval management, in a way that harmonized with the needs of scheduling assistants and managers.
Roles and actions, typically present in the scheduling process for Swedish healthcare contexts were identified and mapped. This helped the Medvind team understand how to adjust and cluster features and functions for management of Scheduling in their product for the Public context.
Major pains and improvement opportunities were identified in regard to time reporting for Physicians & Nurses. These insight and suggestion for improvements where later used by the Medvind team as input in a major rework of their time report application
In addition to this I identified several general UX flaws in the Time reporting module for Flex reporting, relevant for all employees using the current Visma Public Business suite HRM. This led us to prioritize the redesign of time reporting for employees in regards to other planned efforts in our roadmap.